Compare Qualtrics with similar Customer Support tools
| Logo | Name | Overview | |
|---|---|---|---|
 | Aircall | A cloud-based phone and messaging platform that unifies voice, SMS, and WhatsApp with AI assistants and deep CRM integrations for sales and support te... Pricing: Paid | |
| Best Practical | An open, highly customizable support and incident-management platform that centralizes tickets, automation, asset tracking, and reporting for IT and o... Pricing: Free | |
| Chatwoot | An open-source omnichannel platform that centralizes customer conversations from web, email, social and messaging into a single support workspace. Pricing: Free | |
| Cheers | Cheers transforms frontline employee performance into a measurable growth engine by linking customer feedback directly to individual staff members. Pricing: Custom | |
| Customerly | An AI-driven support platform that automates replies, runs surveys and campaigns, and unifies inbox and help center workflows for SaaS teams. Pricing: Paid; Paid from | |
| Desk365 | A 2025 buyer’s guide that reviews why organizations are moving away from a major helpdesk vendor and compares top customer-support platforms with feat... Pricing: Paid; Paid from $12/mo | |
| Document360 | An AI-enhanced platform for teams to create, organize, and publish searchable help centers, SOPs, manuals, and internal documentation that improve sel... Pricing: Custom | |
| Enchant | A concise comparison of seven customer support platforms for small-to-mid businesses, outlining features, strengths, weaknesses, and which workflows e... Pricing: Free | |
| Featurebase | An all-in-one SaaS toolkit to capture product input, manage customer conversations, publish updates, and run in-app surveys and changelogs. Pricing: Custom | |
| Fleeq | Create short, step-by-step tutorial videos from screenshots and narration, then embed, track, localize and export them for customer education and inte... Pricing: Free | |
| FreeScout | A lightweight, self-hosted PHP/Laravel support and shared inbox platform that gives teams full control over data, integrations, and workflows. Pricing: Custom | |
| Freshworks | A Freshworks comparison guide that evaluates leading customer service platforms businesses commonly adopt instead of Zendesk, focusing on usability, A... Pricing: Free | |
| Front | A unified inbox and AI-driven toolkit that helps teams centralize conversations, automate repetitive work, and measure support outcomes. Pricing: Paid; Paid from $25/mo | |
| Geckoboard | Geckoboard provides real-time KPI dashboards that enhance team performance through clear visualization of key business metrics. Pricing: | |
| GrooveHQ | A helpdesk platform that centralizes customer conversations into a collaborative inbox with smart automation, AI-assisted tools, and streamlined workf... Pricing: Custom | |
| Guidejar | A capture-and-playback platform that converts recorded workflows into interactive walkthroughs, SOPs and embeddable demos to help teams scale knowledg... Pricing: Free | |
| HappyFox | HappyFox is an online help desk software designed to enhance customer support and streamline ticket management. Pricing: Paid | |
| Help Scout | A centralized support platform that brings together customer messages, a self-service knowledge base, and real-time messaging tools to help teams resp... Pricing: Free | |
| HelpCenter | HelpCenter.io simplifies the creation of help centers, enabling customers to find solutions independently while reducing support costs. Pricing: Paid; Paid from $19/mo | |
| HelpCrunch | An all‑in‑one service combining real-time messaging, chatbots, a self‑service help center, popups, and email campaigns to help teams support customers... Pricing: Free | |
| HelpDesk | A cloud-based ticketing platform that consolidates messages from multiple channels, automates workflows, and uses AI to accelerate response and resolu... Pricing: Paid; Paid from | |
| HelpDocs | A knowledge-base platform that helps support teams build structured documentation, power AI-assisted answers, and deliver self-serve help across chann... Pricing: Paid; Paid from | |
| Help Scout | Help Scout provides a shared inbox, help center, and live chat software designed to streamline customer communications for teams. Pricing: Paid; Paid from $22/mo | |
| HelpSpace | A German helpdesk built for small and mid-sized teams, combining a clean interface with task-oriented ticketing, multilingual docs, and GDPR-aware wor... Pricing: Paid; Paid from $12/mo | |
| Helpwise | An omnichannel team inbox that unifies email, chat, social and SMS into a single collaborative workspace to speed up support for small and mid-size te... Pricing: Paid; Paid from $12/ye | |
| Heyo | Heyo is a live chat solution designed to foster genuine connections between makers and their customers. Pricing: Paid; Paid from $59/ye | |
| kayako | Kayako is an AI-powered customer support platform designed to enhance efficiency and automate inquiries. Pricing: Paid; Paid from $39/mo | |
| KnowledgeOwl | A hosted platform for building searchable, customizable self-service documentation that helps teams reduce support tickets and streamline knowledge wo... Pricing: Paid; Paid from $90/ye | |
| Kustomer | A Kustomer guide that evaluates twenty customer service platforms, summarizing features, pricing, pros, and cons to help teams choose an alternative t... Pricing: Free | |
| Nora | Nora is an AI-driven solution that automates customer service emails, providing instant responses and saving valuable time for business owners. Pricing: Paid; Paid from $49/mo | |
| Olivya | Olivya is an AI-driven platform designed to enhance customer service efficiency and engagement. Pricing: Paid; Paid from £30/mo | |
| osTicket | An open-source help desk platform that centralizes customer inquiries from email, web forms, and API with both self-hosted and cloud-hosted deployment... Pricing: Free | |
| ProofWall | ProofWall helps businesses build trust by showcasing authentic customer testimonials. Pricing: Paid; Paid from | |
| ProProfs | A cloud-based suite of modular tools for employee learning, customer support, assessments, and customer engagement. Pricing: Custom | |
| ProProfs Chat | ProProfs Chat is a full-featured chat platform offering a forever-free plan that helps small teams engage visitors, automate responses with AI, and ro... Pricing: Free | |
| ProProfs Desk | A cloud-based ticketing and AI-assisted support platform that centralizes customer messages across channels, automates routine tasks, and speeds up is... Pricing: Free | |
| ProProfs Knowledge Base | Cloud-hosted software for building public help centers, internal documentation, and user manuals that enables 24/7 self-service and reduces support lo... Pricing: Free | |
| ScreenSteps | An AI-enhanced internal knowledge system that converts complex procedures into searchable, step-by-step guides to speed onboarding, reduce errors, and... Pricing: Free | |
| Stonly | Interactive platform to create step-by-step help guides and contextual support content that reduces ticket volume, speeds agent resolution, and increa... Pricing: Free | |
| SubPage | A no-code platform that lets businesses publish and manage specialized website sections — blogs, help centers, careers, legal pages, roadmaps, changel... Pricing: Custom | |
| Supportman | A Slack-integrated service that delivers Intercom rating alerts and AI-driven conversation scoring with actionable agent feedback to help teams improv... Pricing: Custom | |
| Tango | A browser extension that captures user workflows and instantly generates step-by-step, in-app walkthroughs and documentation so teams can learn and fo... Pricing: Free | |
| Tawk.to | A free customer messaging platform that provides a website widget, ticketing, knowledge base and simple CRM to monitor visitors and respond to convers... Pricing: Free | |
| Thena | A comparative guide to over 20 help-desk platforms for 2025 that highlights features, pricing, and which tools fit different B2B support needs. Pricing: Free | |
| WalkMe | An enterprise platform that overlays on applications to surface friction, provide in-app guidance, and automate routine workflows to boost adoption an... Pricing: Custom |
Not all tools offer the same features. Most include a free plan or trial, so you should be able to give them a try.
While we could compile a list of features for each tool, the reality is that every platform has its own unique capabilities. Tools in the same category can differ significantly in what they offer, making it challenging to compare them side by side based solely on a feature list. Even if we spotlight certain aspects, the true utility of a tool can only be gauged through direct use.
Many of these companies understand the importance of trying before buying, which is why free trials are often available. Taking advantage of these trials not only gives you experience with the tool's functionalities but also helps you understand if it suits your particular needs. Whether you're looking for project management software or an email marketing platform, actually using a tool can provide insights no feature list can.
If budget constraints are a concern, don't overlook the potential for negotiation. While listed prices serve as a general guide, you might be surprised how willing businesses are to offer discounts to new customers. Sometimes, a simple conversation can lead to a better deal, not only making it more affordable for you but also building an initial rapport with the company. Don't hesitate to reach out and ask!
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