Built-in AI agents handle routine queries and can auto-resolve tickets, while AI copilots assist human agents with suggested replies, routing and prioritization to reduce response times.
The platform includes self-service portals, analytics for CSAT and performance metrics, and native integrations with common business apps to support scaling and workflow automation.
You can learn more about pricing for Freshdesk at its pricing page.
Freshdesk can be categorized under Customer Service Chatbotss, which is commonly listed under Chatbots tools.
Not all similar tools offer the same features. Most include a free plan or trial, so you should be able to give them a try. You can browse some of the alternatives to Freshdesk listed in the directory.
Some tools might also offer discounts or offers, especially for newer members. Most of these offers traditionally come as part of affiliate programs or promotions, but often you can reach out to companies and check whether they can give you special pricing.
Similar Tools
Compare Freshdesk With Other Similar Tools
| Logo | Name | Overview | |
|---|---|---|---|
| BoldDesk | A cloud-based helpdesk that uses agentic AI to automate tickets, live chat and self-service so teams can resolve inquiries faster and at scale. Pricing: Free | |
| Botsonic | A no-code platform that builds customizable conversational agents trained on your website and documents to automate support, sales, and customer engag... Pricing: Paid; Paid from $16/mo | |
| Chatbase | A platform for building, training, and deploying AI-driven support agents that streamline customer interactions and improve support outcomes. Pricing: Free | |
| ChatBot | ChatBot uses AI-generated responses to instantly help your customers. Pricing: Paid; Paid from $52/mo |
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