Sendbird offers an omnipresent agent platform that delivers conversational support across mobile, web, SMS, email, and social channels, with native integrations for tools like Zendesk and Salesforce. Teams can build, test, and manage AI agents from a single control center to handle routine inquiries and escalate complex cases to humans with full context.

The platform focuses on continuity and proactive engagement: agents pick up conversations across channels, initiate outreach on customers' preferred touchpoints, and unify omnichannel interactions into a 360° customer view for better insights. It includes auditing and visibility tools to monitor agent decisions and performance.

Built for enterprises, Sendbird emphasizes security and data governance (encryption in transit and at rest, TLS 1.3, GDPR/CCPA/HIPAA compliance) and provides white-glove professional services and SLA-backed support. Pricing is consumption-based and available via custom quotes; demos and sales contact are offered for evaluation.