This resource describes a structured list of IT services and how it fits into an organization’s support systems, showing different catalog formats and real-world examples from universities and government portals.

It explains how catalogs link users to service requests, the role of automation in repetitive request fulfillment, and the continued need for human approvals and coordination where required. The article also covers integrations with self-service portals, CMDBs, and service desks to provide visibility and traceability.

Benefits for end users, IT teams, and the wider business are summarized, including faster resolution times, standardized delivery, better data for decision-making, and improved resource allocation. Practical details on preparing services for automation—defining steps, approvers, and required information—are also provided.