It combines a unified help desk, in-app surveys and NPS, smart segmentation, chatflows, a knowledge base, and integrations via APIs/SDKs/webhooks so teams can automate campaigns and feedback loops while keeping customer data synchronized. The product targets SaaS teams looking to scale support and improve response consistency.
Headquartered in Ireland, all customer data is stored in the EU; the site offers demos and a free trial to evaluate the assistant and workflow capabilities. Pricing is usage-based and billed per interaction, with details available on the pricing page.
You can learn more about pricing for Customerly at its pricing page.
Customerly can be categorized under Customer Support tools.
Not all similar tools offer the same features. Most include a free plan or trial, so you should be able to give them a try. You can browse some of the alternatives to Customerly listed in the directory.
Some tools might also offer discounts or offers, especially for newer members. Most of these offers traditionally come as part of affiliate programs or promotions, but often you can reach out to companies and check whether they can give you special pricing.
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| Chatwoot | An open-source omnichannel platform that centralizes customer conversations from web, email, social and messaging into a single support workspace. Pricing: Free | |
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