It provides unlimited agents, mailboxes and tickets, multilingual support, mobile apps, a knowledge base, live chat, automation and SLA features, and strong security options including SSO and GDPR-ready controls. A modular ecosystem enables integrations with Slack, WhatsApp, Telegram, Facebook, Twilio, WooCommerce, Jira and more.
Geared toward teams that prioritize privacy and ownership, FreeScout includes developer-friendly APIs, webhooks, migration tools from commercial platforms, white-labeling, and a community marketplace for extensions and modules.
You can learn more about pricing for FreeScout at its pricing page.
FreeScout can be categorized under Customer Support tools.
Not all similar tools offer the same features. Most include a free plan or trial, so you should be able to give them a try. You can browse some of the alternatives to FreeScout listed in the directory.
Some tools might also offer discounts or offers, especially for newer members. Most of these offers traditionally come as part of affiliate programs or promotions, but often you can reach out to companies and check whether they can give you special pricing.
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| Chatwoot | An open-source omnichannel platform that centralizes customer conversations from web, email, social and messaging into a single support workspace. Pricing: Free | |
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