It outlines the key criteria buyers should prioritize—fast implementation, true omnichannel support, native contextual AI, agent productivity features, transparent pricing, and dependable vendor support—and then compares top vendors against those standards.
The guide highlights Freshdesk and Freshworks’ Freddy AI as examples of a simpler, integrated approach with clear pricing, migration support, and features aimed at reducing time-to-value for startups, SMBs, and enterprise teams alike.
You can learn more about pricing for Freshworks at its pricing page.
Freshworks can be categorized under Customer Support tools.
Not all similar tools offer the same features. Most include a free plan or trial, so you should be able to give them a try. You can browse some of the alternatives to Freshworks listed in the directory.
Some tools might also offer discounts or offers, especially for newer members. Most of these offers traditionally come as part of affiliate programs or promotions, but often you can reach out to companies and check whether they can give you special pricing.
Similar Tools
Compare Freshworks With Other Similar Tools
| Logo | Name | Overview | |
|---|---|---|---|
| Aircall | A cloud-based phone and messaging platform that unifies voice, SMS, and WhatsApp with AI assistants and deep CRM integrations for sales and support te... Pricing: Paid | |
| Best Practical | An open, highly customizable support and incident-management platform that centralizes tickets, automation, asset tracking, and reporting for IT and o... Pricing: Free | |
| Chatwoot | An open-source omnichannel platform that centralizes customer conversations from web, email, social and messaging into a single support workspace. Pricing: Free | |
| Cheers | Cheers transforms frontline employee performance into a measurable growth engine by linking customer feedback directly to individual staff members. Pricing: Custom |
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