Includes built-in AI capabilities (available on all plans) to summarize long threads, draft replies, translate messages, and power an embeddable support widget so customers can self-serve or reach agents quickly.
Provides automation (workflows, snooze, scheduled sends), reporting and analytics, a customer portal, in-app messaging, and 100+ integrations to scale support operations while keeping interactions human and contextual.
You can learn more about pricing for Help Scout at its pricing page.
Help Scout can be categorized under Customer Support tools.
Not all similar tools offer the same features. Most include a free plan or trial, so you should be able to give them a try. You can browse some of the alternatives to Help Scout listed in the directory.
Some tools might also offer discounts or offers, especially for newer members. Most of these offers traditionally come as part of affiliate programs or promotions, but often you can reach out to companies and check whether they can give you special pricing.
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| Best Practical | An open, highly customizable support and incident-management platform that centralizes tickets, automation, asset tracking, and reporting for IT and o... Pricing: Free | |
| Chatwoot | An open-source omnichannel platform that centralizes customer conversations from web, email, social and messaging into a single support workspace. Pricing: Free | |
| Cheers | Cheers transforms frontline employee performance into a measurable growth engine by linking customer feedback directly to individual staff members. Pricing: Custom |
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