Built-in automations and AI-powered features — including language detection, suggested tags, ticket summaries and tone-aware text enhancements — cut repetitive work and help teams resolve cases faster, while integrations with popular tools extend functionality.
The service includes 24/7 support, migration assistance, a free 14-day trial and scalable plans for small teams up to enterprise customers, with options for custom security and compliance features.
You can learn more about pricing for HelpDesk at its pricing page.
HelpDesk can be categorized under Customer Support tools.
Not all similar tools offer the same features. Most include a free plan or trial, so you should be able to give them a try. You can browse some of the alternatives to HelpDesk listed in the directory.
Some tools might also offer discounts or offers, especially for newer members. Most of these offers traditionally come as part of affiliate programs or promotions, but often you can reach out to companies and check whether they can give you special pricing.
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| Best Practical | An open, highly customizable support and incident-management platform that centralizes tickets, automation, asset tracking, and reporting for IT and o... Pricing: Free | |
| Chatwoot | An open-source omnichannel platform that centralizes customer conversations from web, email, social and messaging into a single support workspace. Pricing: Free | |
| Cheers | Cheers transforms frontline employee performance into a measurable growth engine by linking customer feedback directly to individual staff members. Pricing: Custom |
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