It includes a powerful search (semantic, keyword, or hybrid), AI tools for authors (Owl Intelligence), and an AI chatbot that links to articles and indicates when it doesn't know an answer. Granular access controls, reader groups, SAML SSO, versioning, and automatic 'needs review' reminders help teams manage and protect content.
The product is highly customizable—full CSS, HTML, and JavaScript control—plus free 1:1 migration support and responsive human support from the company. KnowledgeOwl is used by thousands of documentation authors and is highly rated on review sites.
Pricing is straightforward with a generous free trial (no credit card) and nonprofit/B Corp discounts; plans are transparent so teams can upgrade, downgrade, or cancel without surprises.
You can learn more about pricing for KnowledgeOwl at its pricing page.
KnowledgeOwl can be categorized under Customer Support tools.
Not all similar tools offer the same features. Most include a free plan or trial, so you should be able to give them a try. You can browse some of the alternatives to KnowledgeOwl listed in the directory.
Some tools might also offer discounts or offers, especially for newer members. Most of these offers traditionally come as part of affiliate programs or promotions, but often you can reach out to companies and check whether they can give you special pricing.
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