Key capabilities include a configurable dashboard, powerful ticket filters and routing, a customer-facing support portal, SLA scheduling, and reporting tools to track performance and workload.
Widely adopted worldwide, the platform is available at no cost as open source, with optional commercial support and professional services for organizations that need managed hosting, upgrades, or security patches. A cloud trial is available to evaluate hosted features without a credit card.
You can learn more about pricing for osTicket at its pricing page.
osTicket can be categorized under Customer Support tools.
Not all similar tools offer the same features. Most include a free plan or trial, so you should be able to give them a try. You can browse some of the alternatives to osTicket listed in the directory.
Some tools might also offer discounts or offers, especially for newer members. Most of these offers traditionally come as part of affiliate programs or promotions, but often you can reach out to companies and check whether they can give you special pricing.
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| Best Practical | An open, highly customizable support and incident-management platform that centralizes tickets, automation, asset tracking, and reporting for IT and o... Pricing: Free | |
| Chatwoot | An open-source omnichannel platform that centralizes customer conversations from web, email, social and messaging into a single support workspace. Pricing: Free | |
| Cheers | Cheers transforms frontline employee performance into a measurable growth engine by linking customer feedback directly to individual staff members. Pricing: Custom |
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