Customer-facing products include a full help desk with ticketing and live chat, self-service help centers, NPS/CX survey capabilities, and conversion tools such as popups and webinar hosting to engage and retain customers.
Designed for teams of all sizes, the service emphasizes simple, transparent pricing, 24/7 human support, and global adoption across millions of users and numerous countries while pursuing a long-term mission to continuously improve customer experience.
You can learn more about pricing for ProProfs at its pricing page.
ProProfs can be categorized under Customer Support tools.
Not all similar tools offer the same features. Most include a free plan or trial, so you should be able to give them a try. You can browse some of the alternatives to ProProfs listed in the directory.
Some tools might also offer discounts or offers, especially for newer members. Most of these offers traditionally come as part of affiliate programs or promotions, but often you can reach out to companies and check whether they can give you special pricing.
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| Aircall | A cloud-based phone and messaging platform that unifies voice, SMS, and WhatsApp with AI assistants and deep CRM integrations for sales and support te... Pricing: Paid | |
| Best Practical | An open, highly customizable support and incident-management platform that centralizes tickets, automation, asset tracking, and reporting for IT and o... Pricing: Free | |
| Chatwoot | An open-source omnichannel platform that centralizes customer conversations from web, email, social and messaging into a single support workspace. Pricing: Free | |
| Cheers | Cheers transforms frontline employee performance into a measurable growth engine by linking customer feedback directly to individual staff members. Pricing: Custom |
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