It includes AI-powered chatbots and pre-chat forms to automate 24/7 support and capture leads, plus integrations with CRMs, help desks, eCommerce platforms, and ProProfs’ own knowledge base and tool suite.
Admins get in-depth reports and supervisor dashboards to monitor operator performance and customer satisfaction, while scalable plans range from a free single-operator account to paid team/operator pricing for larger organizations.
You can learn more about pricing for ProProfs Chat at its pricing page.
ProProfs Chat can be categorized under Customer Support tools.
Not all similar tools offer the same features. Most include a free plan or trial, so you should be able to give them a try. You can browse some of the alternatives to ProProfs Chat listed in the directory.
Some tools might also offer discounts or offers, especially for newer members. Most of these offers traditionally come as part of affiliate programs or promotions, but often you can reach out to companies and check whether they can give you special pricing.
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| Best Practical | An open, highly customizable support and incident-management platform that centralizes tickets, automation, asset tracking, and reporting for IT and o... Pricing: Free | |
| Chatwoot | An open-source omnichannel platform that centralizes customer conversations from web, email, social and messaging into a single support workspace. Pricing: Free | |
| Cheers | Cheers transforms frontline employee performance into a measurable growth engine by linking customer feedback directly to individual staff members. Pricing: Custom |
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