Automation tools like round-robin assignment, canned responses and alerts reduce repetitive work, while reporting lets managers track response and resolution times, agent ratings, and CSAT trends for continuous improvement.
AI capabilities provide suggested replies, intent and mood detection, and chatbot-driven 24/7 assistance; the platform also integrates with knowledge base, CRM and third-party tools. A forever-free single-agent plan is available, with team plans for larger groups.
You can learn more about pricing for ProProfs Desk at its pricing page.
ProProfs Desk can be categorized under Customer Support tools.
Not all similar tools offer the same features. Most include a free plan or trial, so you should be able to give them a try. You can browse some of the alternatives to ProProfs Desk listed in the directory.
Some tools might also offer discounts or offers, especially for newer members. Most of these offers traditionally come as part of affiliate programs or promotions, but often you can reach out to companies and check whether they can give you special pricing.
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| Chatwoot | An open-source omnichannel platform that centralizes customer conversations from web, email, social and messaging into a single support workspace. Pricing: Free | |
| Cheers | Cheers transforms frontline employee performance into a measurable growth engine by linking customer feedback directly to individual staff members. Pricing: Custom |
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