Core capabilities include incident management, IT asset and CMDB visibility, change and release controls, a knowledge base, multi-channel request intake (web, email, chat, Teams/Slack), and mobile access. It also offers broad integrations with monitoring, remote support, and identity providers.
Designed for teams that need enterprise features with rapid time-to-value, the product supports process benchmarking, reporting, and enterprise service management. Free trials are available and pricing begins at $39 per technician per month.
You can learn more about pricing for Samanage at its pricing page.
Samanage can be categorized under Customer Support tools.
Not all similar tools offer the same features. Most include a free plan or trial, so you should be able to give them a try. You can browse some of the alternatives to Samanage listed in the directory.
Some tools might also offer discounts or offers, especially for newer members. Most of these offers traditionally come as part of affiliate programs or promotions, but often you can reach out to companies and check whether they can give you special pricing.
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