Feature-rich but free: unlimited agents, conversation history, multi-language support, reporting, integrations, security (SHA-256/SSL) and optional add-ons such as voice/video, AI Assist and paid agent services for businesses that want outsourced chat coverage.
Designed for fast setup and real-time customer engagement — monitor visitor activity, assign conversations, create KB articles from searches, and extend functionality via APIs and developer tools while relying on 24/7 support and global infrastructure.
You can learn more about pricing for Tawk.to at its pricing page.
Tawk.to can be categorized under Customer Support tools.
Not all similar tools offer the same features. Most include a free plan or trial, so you should be able to give them a try. You can browse some of the alternatives to Tawk.to listed in the directory.
Some tools might also offer discounts or offers, especially for newer members. Most of these offers traditionally come as part of affiliate programs or promotions, but often you can reach out to companies and check whether they can give you special pricing.
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| Chatwoot | An open-source omnichannel platform that centralizes customer conversations from web, email, social and messaging into a single support workspace. Pricing: Free | |
| Cheers | Cheers transforms frontline employee performance into a measurable growth engine by linking customer feedback directly to individual staff members. Pricing: Custom |
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