Thena Logo
Thena
A comparative guide to over 20 help-desk platforms for 2025 that highlights features, pricing, and which tools fit different B2B support needs.

This article reviews more than twenty customer service and help-desk platforms, comparing strengths, weaknesses, pricing models, and ideal use cases to help teams pick the right support stack.

It also profiles Thena in detail — a Slack-first, AI-enabled B2B support platform that unifies email, web chat, MS Teams, Discord and Slack Connect, offers an AI agents marketplace, automated ticket workflows, and an AI-powered knowledge base. The piece summarizes key features and real-world feedback for each tool.

Practical advice is included on migration, security, and criteria to evaluate (scalability, integrations, reporting, and pricing), plus recommendations for testing options before committing to a new platform.

You can learn more about pricing for Thena at its pricing page.

Thena can be categorized under Customer Support tools.

Not all similar tools offer the same features. Most include a free plan or trial, so you should be able to give them a try. You can browse some of the alternatives to Thena listed in the directory.

Some tools might also offer discounts or offers, especially for newer members. Most of these offers traditionally come as part of affiliate programs or promotions, but often you can reach out to companies and check whether they can give you special pricing.

Similar Tools

Aircall Logo
Aircall
A cloud-based phone and messaging platform that unifies voice, SMS, and WhatsApp with AI assistants and deep CRM integrations for sales and support teams.
Alloy Software Logo
Alloy Software
Alloy Software provides a practical guide to how a structured catalog of IT services connects users, request fulfillment, automation and infrastructure data to speed delivery and reduce manual work.
Best Practical Logo
Best Practical
An open, highly customizable support and incident-management platform that centralizes tickets, automation, asset tracking, and reporting for IT and operations teams.
Broadcom Service Catalog Logo
Broadcom Service Catalog
A Broadcom offering that streamlines IT service delivery with automated workflows, cost visibility, and mobile self-service.
You can browse more tools like Thena, or check out all tools tagged under #customer-support

Compare Thena With Other Similar Tools

LogoNameOverview
Aircall Logo LogoAircall

A cloud-based phone and messaging platform that unifies voice, SMS, and WhatsApp with AI assistants and deep CRM integrations for sales and support te...

Pricing: Paid

Alloy Software Logo LogoAlloy Software

Alloy Software provides a practical guide to how a structured catalog of IT services connects users, request fulfillment, automation and infrastructur...

Pricing:

Best Practical Logo LogoBest Practical

An open, highly customizable support and incident-management platform that centralizes tickets, automation, asset tracking, and reporting for IT and o...

Pricing: Free

Broadcom Service Catalog Logo LogoBroadcom Service Catalog

A Broadcom offering that streamlines IT service delivery with automated workflows, cost visibility, and mobile self-service.

Pricing: Custom

See all comparisons

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