Real-time alerts and automated workflows allow rapid response to product outages, service issues, or spikes in negative experience, and analytics identify agents who would benefit from additional coaching or training.
The platform integrates speech and text analytics for deeper root-cause investigations and offers an analytics marketplace for downloadable updates and reports; demos and buyer resources are available through the site.
You can learn more about pricing for Verint at its pricing page.
Verint can be categorized under Application Analyticss, which is commonly listed under Analytics tools.
Most analytics tools function in the same way – you add a script, and the app automatically starts collecting information. This information can be accessed using custom reports.
Not all similar tools offer the same features. Most include a free plan or trial, so you should be able to give them a try. You can browse some of the alternatives to Verint listed in the directory.
Some tools might also offer discounts or offers, especially for newer members. Most of these offers traditionally come as part of affiliate programs or promotions, but often you can reach out to companies and check whether they can give you special pricing.
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| AM (J.P. Morgan Asset Management) | A free adviser-only analytics service that delivers on-demand stress testing, side-by-side comparisons and customizable client reports for Australian ... Pricing: Free | |
| Amundsen | A community-driven metadata and discovery engine that helps teams locate, assess, and trust datasets across an organization. Pricing: Custom | |
| App Center | A cloud platform that automates builds, tests, distribution and telemetry collection for mobile and cross-platform applications. Pricing: Custom |
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