Automations, rules, SLAs and smart assignment reduce repetitive tasks and balance workload, while integrations with CRMs, calendars and task apps keep workflows connected; includes an AI assistant to help draft quicker replies.
Built-in analytics, CSAT, knowledge base and chatbots help teams monitor performance, collect feedback and scale operations; apps are available for web, iOS and Android.
You can learn more about pricing for Helpwise at its pricing page.
Helpwise can be categorized under Customer Support tools.
Not all similar tools offer the same features. Most include a free plan or trial, so you should be able to give them a try. You can browse some of the alternatives to Helpwise listed in the directory.
Some tools might also offer discounts or offers, especially for newer members. Most of these offers traditionally come as part of affiliate programs or promotions, but often you can reach out to companies and check whether they can give you special pricing.
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| Best Practical | An open, highly customizable support and incident-management platform that centralizes tickets, automation, asset tracking, and reporting for IT and o... Pricing: Free | |
| Chatwoot | An open-source omnichannel platform that centralizes customer conversations from web, email, social and messaging into a single support workspace. Pricing: Free | |
| Cheers | Cheers transforms frontline employee performance into a measurable growth engine by linking customer feedback directly to individual staff members. Pricing: Custom |
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