Alternatives to Qualtrics
Qualtrics
Qualtrics is a leading experience management software that helps organizations improve customer and employee experiences.
Paid
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You can find a list of tools similar in features and functionality to Qualtrics below.
These tools are popular under Customer Support. We included a brief overview of their pricing, but the best way to compare between them is to visit their websites.
Aircall
A cloud-based phone and messaging platform that unifies voice, SMS, and WhatsApp with AI assistants and deep CRM integrations for sales and support teams.
Paid
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Best Practical
An open, highly customizable support and incident-management platform that centralizes tickets, automation, asset tracking, and reporting for IT and operations teams.
Free
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Chatwoot
An open-source omnichannel platform that centralizes customer conversations from web, email, social and messaging into a single support workspace.
Free
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Cheers
Cheers transforms frontline employee performance into a measurable growth engine by linking customer feedback directly to individual staff members.
Custom
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Customerly
An AI-driven support platform that automates replies, runs surveys and campaigns, and unifies inbox and help center workflows for SaaS teams.
Paid; Paid from
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Desk365
A 2025 buyer’s guide that reviews why organizations are moving away from a major helpdesk vendor and compares top customer-support platforms with feature and pricing summaries.
Paid; Paid from $12/mo
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Document360
An AI-enhanced platform for teams to create, organize, and publish searchable help centers, SOPs, manuals, and internal documentation that improve self-service and reduce support load.
Custom
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Enchant
A concise comparison of seven customer support platforms for small-to-mid businesses, outlining features, strengths, weaknesses, and which workflows each best supports.
Free
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Featurebase
An all-in-one SaaS toolkit to capture product input, manage customer conversations, publish updates, and run in-app surveys and changelogs.
Custom
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Fleeq
Create short, step-by-step tutorial videos from screenshots and narration, then embed, track, localize and export them for customer education and internal training.
Free
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FreeScout
A lightweight, self-hosted PHP/Laravel support and shared inbox platform that gives teams full control over data, integrations, and workflows.
Custom
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Freshworks
A Freshworks comparison guide that evaluates leading customer service platforms businesses commonly adopt instead of Zendesk, focusing on usability, AI capabilities, and cost.
Free
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Front
A unified inbox and AI-driven toolkit that helps teams centralize conversations, automate repetitive work, and measure support outcomes.
Paid; Paid from $25/mo
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Geckoboard
Geckoboard provides real-time KPI dashboards that enhance team performance through clear visualization of key business metrics.
GrooveHQ
A helpdesk platform that centralizes customer conversations into a collaborative inbox with smart automation, AI-assisted tools, and streamlined workflows.
Custom
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HappyFox
HappyFox is an online help desk software designed to enhance customer support and streamline ticket management.
Paid
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Help Scout
A centralized support platform that brings together customer messages, a self-service knowledge base, and real-time messaging tools to help teams respond faster and stay organized.
Free
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HelpCenter
HelpCenter.io simplifies the creation of help centers, enabling customers to find solutions independently while reducing support costs.
Paid; Paid from $19/mo
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HelpCrunch
An all‑in‑one service combining real-time messaging, chatbots, a self‑service help center, popups, and email campaigns to help teams support customers and drive conversions.
Free
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HelpDesk
A cloud-based ticketing platform that consolidates messages from multiple channels, automates workflows, and uses AI to accelerate response and resolution.
Paid; Paid from
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HelpDocs
A knowledge-base platform that helps support teams build structured documentation, power AI-assisted answers, and deliver self-serve help across channels.
Paid; Paid from
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Help Scout
Help Scout provides a shared inbox, help center, and live chat software designed to streamline customer communications for teams.
Paid; Paid from $22/mo
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HelpSpace
A German helpdesk built for small and mid-sized teams, combining a clean interface with task-oriented ticketing, multilingual docs, and GDPR-aware workflows.
Paid; Paid from $12/mo
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Helpwise
An omnichannel team inbox that unifies email, chat, social and SMS into a single collaborative workspace to speed up support for small and mid-size teams.
Paid; Paid from $12/ye
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kayako
Kayako is an AI-powered customer support platform designed to enhance efficiency and automate inquiries.
Paid; Paid from $39/mo
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KnowledgeOwl
A hosted platform for building searchable, customizable self-service documentation that helps teams reduce support tickets and streamline knowledge workflows.
Paid; Paid from $90/ye
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Kustomer
A Kustomer guide that evaluates twenty customer service platforms, summarizing features, pricing, pros, and cons to help teams choose an alternative to Zendesk.
Free
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osTicket
An open-source help desk platform that centralizes customer inquiries from email, web forms, and API with both self-hosted and cloud-hosted deployment options.
Free
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ProProfs
A cloud-based suite of modular tools for employee learning, customer support, assessments, and customer engagement.
Custom
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ProProfs Chat
ProProfs Chat is a full-featured chat platform offering a forever-free plan that helps small teams engage visitors, automate responses with AI, and route conversations to boost support and sales.
Free
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ProProfs Desk
A cloud-based ticketing and AI-assisted support platform that centralizes customer messages across channels, automates routine tasks, and speeds up issue resolution.
Free
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ProProfs Knowledge Base
Cloud-hosted software for building public help centers, internal documentation, and user manuals that enables 24/7 self-service and reduces support load.
Free
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ScreenSteps
An AI-enhanced internal knowledge system that converts complex procedures into searchable, step-by-step guides to speed onboarding, reduce errors, and support employees in the moment of need.
Free
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Stonly
Interactive platform to create step-by-step help guides and contextual support content that reduces ticket volume, speeds agent resolution, and increases self‑service.
Free
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SubPage
A no-code platform that lets businesses publish and manage specialized website sections — blogs, help centers, careers, legal pages, roadmaps, changelogs and more — quickly on their existing domain.
Custom
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Supportman
A Slack-integrated service that delivers Intercom rating alerts and AI-driven conversation scoring with actionable agent feedback to help teams improve customer satisfaction.
Custom
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Tango
A browser extension that captures user workflows and instantly generates step-by-step, in-app walkthroughs and documentation so teams can learn and follow processes inside their existing tools.
Free
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Tawk.to
A free customer messaging platform that provides a website widget, ticketing, knowledge base and simple CRM to monitor visitors and respond to conversations in real time.
Free
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Thena
A comparative guide to over 20 help-desk platforms for 2025 that highlights features, pricing, and which tools fit different B2B support needs.
Free
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WalkMe
An enterprise platform that overlays on applications to surface friction, provide in-app guidance, and automate routine workflows to boost adoption and productivity.
Custom
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Not all tools offer the same features. If you're looking for a particular feature, most tools offer a free trial that you can run to see if they're a good fit.
If you're not entirely sure what you're looking for, it might be a good idea to browse through all the tools listed under the Customer Support page.
The Postmake directory also contains tools that are generally categorized under the same category as Qualtrics.
Want to see more tools? The Postmake directory contains hundreds of tools and resources broken down by different categories. Check out any of the Growth tools below!
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