Tools like Kustomer

Kustomer Logo
Kustomer
A Kustomer guide that evaluates twenty customer service platforms, summarizing features, pricing, pros, and cons to help teams choose an alternative to Zendesk.

Not all tools offer the same features. Most include a free plan or trial, so you should be able to give them a try.

While we could compile a list of features for each tool, the reality is that every platform has its own unique capabilities. Tools in the same category can differ significantly in what they offer, making it challenging to compare them side by side based solely on a feature list. Even if we spotlight certain aspects, the true utility of a tool can only be gauged through direct use.

Aircall Logo
Aircall
A cloud-based phone and messaging platform that unifies voice, SMS, and WhatsApp with AI assistants and deep CRM integrations for sales and support teams.
Best Practical Logo
Best Practical
An open, highly customizable support and incident-management platform that centralizes tickets, automation, asset tracking, and reporting for IT and operations teams.
Chatwoot Logo
Chatwoot
An open-source omnichannel platform that centralizes customer conversations from web, email, social and messaging into a single support workspace.
Cheers Logo
Cheers
Cheers transforms frontline employee performance into a measurable growth engine by linking customer feedback directly to individual staff members.
Customerly Logo
Customerly
An AI-driven support platform that automates replies, runs surveys and campaigns, and unifies inbox and help center workflows for SaaS teams.
Paid; Paid from
visit website
Desk365 Logo
Desk365
A 2025 buyer’s guide that reviews why organizations are moving away from a major helpdesk vendor and compares top customer-support platforms with feature and pricing summaries.
Paid; Paid from $12/mo
visit website
Document360 Logo
Document360
An AI-enhanced platform for teams to create, organize, and publish searchable help centers, SOPs, manuals, and internal documentation that improve self-service and reduce support load.
Enchant Logo
Enchant
A concise comparison of seven customer support platforms for small-to-mid businesses, outlining features, strengths, weaknesses, and which workflows each best supports.
Featurebase Logo
Featurebase
An all-in-one SaaS toolkit to capture product input, manage customer conversations, publish updates, and run in-app surveys and changelogs.
Fleeq Logo
Fleeq
Create short, step-by-step tutorial videos from screenshots and narration, then embed, track, localize and export them for customer education and internal training.
FreeScout Logo
FreeScout
A lightweight, self-hosted PHP/Laravel support and shared inbox platform that gives teams full control over data, integrations, and workflows.
Freshworks Logo
Freshworks
A Freshworks comparison guide that evaluates leading customer service platforms businesses commonly adopt instead of Zendesk, focusing on usability, AI capabilities, and cost.
Front Logo
Front
A unified inbox and AI-driven toolkit that helps teams centralize conversations, automate repetitive work, and measure support outcomes.
Paid; Paid from $25/mo
visit website
Geckoboard Logo
Geckoboard
Geckoboard provides real-time KPI dashboards that enhance team performance through clear visualization of key business metrics.
GrooveHQ Logo
GrooveHQ
A helpdesk platform that centralizes customer conversations into a collaborative inbox with smart automation, AI-assisted tools, and streamlined workflows.
HappyFox Logo
HappyFox
HappyFox is an online help desk software designed to enhance customer support and streamline ticket management.
Help Scout Logo
Help Scout
A centralized support platform that brings together customer messages, a self-service knowledge base, and real-time messaging tools to help teams respond faster and stay organized.
HelpCenter Logo
HelpCenter
HelpCenter.io simplifies the creation of help centers, enabling customers to find solutions independently while reducing support costs.
Paid; Paid from $19/mo
visit website
HelpCrunch Logo
HelpCrunch
An all‑in‑one service combining real-time messaging, chatbots, a self‑service help center, popups, and email campaigns to help teams support customers and drive conversions.
HelpDesk Logo
HelpDesk
A cloud-based ticketing platform that consolidates messages from multiple channels, automates workflows, and uses AI to accelerate response and resolution.
Paid; Paid from
visit website
HelpDocs Logo
HelpDocs
A knowledge-base platform that helps support teams build structured documentation, power AI-assisted answers, and deliver self-serve help across channels.
Paid; Paid from
visit website
Help Scout Logo
Help Scout
Help Scout provides a shared inbox, help center, and live chat software designed to streamline customer communications for teams.
Paid; Paid from $22/mo
visit website
HelpSpace Logo
HelpSpace
A German helpdesk built for small and mid-sized teams, combining a clean interface with task-oriented ticketing, multilingual docs, and GDPR-aware workflows.
Paid; Paid from $12/mo
visit website
Helpwise Logo
Helpwise
An omnichannel team inbox that unifies email, chat, social and SMS into a single collaborative workspace to speed up support for small and mid-size teams.
Paid; Paid from $12/ye
visit website
kayako Logo
kayako
Kayako is an AI-powered customer support platform designed to enhance efficiency and automate inquiries.
Paid; Paid from $39/mo
visit website
KnowledgeOwl Logo
KnowledgeOwl
A hosted platform for building searchable, customizable self-service documentation that helps teams reduce support tickets and streamline knowledge workflows.
Paid; Paid from $90/ye
visit website
osTicket Logo
osTicket
An open-source help desk platform that centralizes customer inquiries from email, web forms, and API with both self-hosted and cloud-hosted deployment options.
ProProfs Logo
ProProfs
A cloud-based suite of modular tools for employee learning, customer support, assessments, and customer engagement.
ProProfs Chat Logo
ProProfs Chat
ProProfs Chat is a full-featured chat platform offering a forever-free plan that helps small teams engage visitors, automate responses with AI, and route conversations to boost support and sales.
ProProfs Desk Logo
ProProfs Desk
A cloud-based ticketing and AI-assisted support platform that centralizes customer messages across channels, automates routine tasks, and speeds up issue resolution.
ProProfs Knowledge Base Logo
ProProfs Knowledge Base
Cloud-hosted software for building public help centers, internal documentation, and user manuals that enables 24/7 self-service and reduces support load.
Qualtrics Logo
Qualtrics
Qualtrics is a leading experience management software that helps organizations improve customer and employee experiences.
ScreenSteps Logo
ScreenSteps
An AI-enhanced internal knowledge system that converts complex procedures into searchable, step-by-step guides to speed onboarding, reduce errors, and support employees in the moment of need.
Stonly Logo
Stonly
Interactive platform to create step-by-step help guides and contextual support content that reduces ticket volume, speeds agent resolution, and increases self‑service.
SubPage Logo
SubPage
A no-code platform that lets businesses publish and manage specialized website sections — blogs, help centers, careers, legal pages, roadmaps, changelogs and more — quickly on their existing domain.
Supportman Logo
Supportman
A Slack-integrated service that delivers Intercom rating alerts and AI-driven conversation scoring with actionable agent feedback to help teams improve customer satisfaction.
Tango Logo
Tango
A browser extension that captures user workflows and instantly generates step-by-step, in-app walkthroughs and documentation so teams can learn and follow processes inside their existing tools.
Tawk.to Logo
Tawk.to
A free customer messaging platform that provides a website widget, ticketing, knowledge base and simple CRM to monitor visitors and respond to conversations in real time.
Thena Logo
Thena
A comparative guide to over 20 help-desk platforms for 2025 that highlights features, pricing, and which tools fit different B2B support needs.
WalkMe Logo
WalkMe
An enterprise platform that overlays on applications to surface friction, provide in-app guidance, and automate routine workflows to boost adoption and productivity.

Many of these companies understand the importance of trying before buying, which is why free trials are often available. Taking advantage of these trials not only gives you experience with the tool's functionalities but also helps you understand if it suits your particular needs. Whether you're looking for project management software or an email marketing platform, actually using a tool can provide insights no feature list can.

If budget constraints are a concern, don't overlook the potential for negotiation. While listed prices serve as a general guide, you might be surprised how willing businesses are to offer discounts to new customers. Sometimes, a simple conversation can lead to a better deal, not only making it more affordable for you but also building an initial rapport with the company. Don't hesitate to reach out and ask!

Want to see more tools? The Postmake directory contains hundreds of tools and resources broken down by different categories. Check out any of the Growth tools below!

Build and grow your business!

Get the tools, resources, and strategies used by the best companies and startups from all over the web.
The Postmake directory contains thousands of tools and tons of curated resources!

Join the founders and makers getting the weekly case studies and resources.