Alternatives to Chatwoot
Chatwoot
An open-source omnichannel platform that centralizes customer conversations from web, email, social and messaging into a single support workspace.
Free
visit website
You can find a list of tools similar in features and functionality to Chatwoot below.
These tools are popular under Customer Support. We included a brief overview of their pricing, but the best way to compare between them is to visit their websites.
BoldDesk
A cloud-based helpdesk that uses agentic AI to automate tickets, live chat and self-service so teams can resolve inquiries faster and at scale.
Free
visit website
Botsonic
A no-code platform that builds customizable conversational agents trained on your website and documents to automate support, sales, and customer engagement.
Paid; Paid from $16/mo
visit website
Chatbase
A platform for building, training, and deploying AI-driven support agents that streamline customer interactions and improve support outcomes.
Free
visit website
ChatBot
ChatBot uses AI-generated responses to instantly help your customers.
Paid; Paid from $52/mo
visit website
Chatfuel
Chatfuel is a leading marketing and sales platform that enables businesses to create AI chatbots for various messaging channels.
Paid; Paid from $19.99/mo
visit website
CoSupport
An enterprise-grade conversational AI platform that automates support workflows, speeds agent responses, and delivers high-accuracy, omnichannel replies.
Custom
visit website
Crisp
Crisp is a comprehensive business messaging platform designed for startups and SMBs.
Free
visit website
Eesel
A plug-and-play conversational agent platform that connects to help desks and company documentation to automate replies, triage tickets, and surface internal knowledge.
Free
visit website
Eesel AI
A customer service platform that connects to help desks and documentation to automate replies, triage tickets, and power chatbots across channels.
Free
visit website
Fin
A conversational AI agent that resolves complex customer inquiries across voice, chat, email, and social channels with enterprise-grade accuracy.
Free
visit website
Freshchat by Freshworks
An AI-driven omnichannel messaging platform that combines live agent messaging, bot-powered self-service, and a unified agent workspace to streamline customer interactions across web, mobile and messaging channels.
Free
visit website
Freshdesk
An AI-driven support platform that blends automated agents with human workflows to speed ticket resolution and boost agent productivity.
Free
visit website
Freshdesk (Freshworks)
An AI-driven customer service platform that blends automated conversational agents with human support to speed resolutions, reduce agent workload, and provide unified omnichannel experiences.
Free
visit website
HiverHQ
An AI-driven helpdesk that unifies email, chat, and other support channels into a single inbox to streamline customer service operations.
Free
visit website
LiveAgent
LiveAgent is a comprehensive customer support software designed to enhance team collaboration and improve customer service.
Paid; Paid from $15/mo
visit website
LiveChat
LiveChat provides AI chatbots to enhance customer service and engagement.
Paid
visit website
LivePro
A knowledge-management vendor focused on contact centers and regulated enterprises, using intent-aware AI search, guided workflows, and governance to deliver fast, consistent answers to agents and customers.
Custom
visit website
Olark
Olark offers accessible live chat and chatbot software designed to enhance customer interactions for sales, marketing, and support.
Paid; Paid from $29/mo
visit website
Scorpion
A 24/7 conversational assistant integrated with a marketing platform that captures leads, books appointments, and logs interactions to help service businesses convert more website visitors into customers.
Custom
visit website
Sendbird
Enterprise-grade omnichannel conversational platform that automates and scales support with contextual agents and seamless human handoffs.
Paid
visit website
Smith.ai
Provides 24/7 AI-powered call handling with optional North America–based live receptionists to capture leads, perform intake, schedule appointments, and sync call data with business systems.
Paid; Paid from $292.5/mo
visit website
SnatchBot
SnatchBot is an intelligent virtual assistant platform that offers robust chatbot solutions for various messaging channels.
Paid; Paid from $79/mo
visit website
Social Intents
Centralizes website, WhatsApp, Messenger and SMS conversations into team collaboration apps and leverages AI to automate routine customer interactions while enabling seamless agent handoff.
Paid; Paid from $39/mo
visit website
Tidio
An AI-driven conversational platform that automates support across chat, email, and social channels to raise resolution rates and conversions.
Free
visit website
UserGuiding
Build and publish no-code in-app onboarding flows, resource centers, and analytics to boost user activation and feature engagement.
Free
visit website
Userlike
Userlike offers live chat software that enhances customer communication on websites and messaging apps.
Paid; Paid from €39/mo
visit website
Zendesk
Discover AI-powered, award-winning customer service software trusted by 200k customers.
Paid
visit website
Zoho Desk
Zoho Desk is a top-rated online customer service helpdesk software designed to enhance customer satisfaction and empower agents.
Free
visit website
Not all tools offer the same features. If you're looking for a particular feature, most tools offer a free trial that you can run to see if they're a good fit.
If you're not entirely sure what you're looking for, it might be a good idea to browse through all the tools listed under the Customer Support page.
The Postmake directory also contains tools that are generally categorized under the same category as Chatwoot.
Aircall
A cloud-based phone and messaging platform that unifies voice, SMS, and WhatsApp with AI assistants and deep CRM integrations for sales and support teams.
Paid
visit website
Best Practical
An open, highly customizable support and incident-management platform that centralizes tickets, automation, asset tracking, and reporting for IT and operations teams.
Free
visit website
Cheers
Cheers transforms frontline employee performance into a measurable growth engine by linking customer feedback directly to individual staff members.
Custom
visit website
Customerly
An AI-driven support platform that automates replies, runs surveys and campaigns, and unifies inbox and help center workflows for SaaS teams.
Paid; Paid from
visit website
Desk365
A 2025 buyer’s guide that reviews why organizations are moving away from a major helpdesk vendor and compares top customer-support platforms with feature and pricing summaries.
Paid; Paid from $12/mo
visit website
Document360
An AI-enhanced platform for teams to create, organize, and publish searchable help centers, SOPs, manuals, and internal documentation that improve self-service and reduce support load.
Custom
visit website
Enchant
A concise comparison of seven customer support platforms for small-to-mid businesses, outlining features, strengths, weaknesses, and which workflows each best supports.
Free
visit website
Featurebase
An all-in-one SaaS toolkit to capture product input, manage customer conversations, publish updates, and run in-app surveys and changelogs.
Custom
visit website
Fleeq
Create short, step-by-step tutorial videos from screenshots and narration, then embed, track, localize and export them for customer education and internal training.
Free
visit website
FreeScout
A lightweight, self-hosted PHP/Laravel support and shared inbox platform that gives teams full control over data, integrations, and workflows.
Custom
visit website
Freshworks
A Freshworks comparison guide that evaluates leading customer service platforms businesses commonly adopt instead of Zendesk, focusing on usability, AI capabilities, and cost.
Free
visit website
Front
A unified inbox and AI-driven toolkit that helps teams centralize conversations, automate repetitive work, and measure support outcomes.
Paid; Paid from $25/mo
visit website
Geckoboard
Geckoboard provides real-time KPI dashboards that enhance team performance through clear visualization of key business metrics.
GrooveHQ
A helpdesk platform that centralizes customer conversations into a collaborative inbox with smart automation, AI-assisted tools, and streamlined workflows.
Custom
visit website
HappyFox
HappyFox is an online help desk software designed to enhance customer support and streamline ticket management.
Paid
visit website
Help Scout
A centralized support platform that brings together customer messages, a self-service knowledge base, and real-time messaging tools to help teams respond faster and stay organized.
Free
visit website
HelpCenter
HelpCenter.io simplifies the creation of help centers, enabling customers to find solutions independently while reducing support costs.
Paid; Paid from $19/mo
visit website
HelpCrunch
An all‑in‑one service combining real-time messaging, chatbots, a self‑service help center, popups, and email campaigns to help teams support customers and drive conversions.
Free
visit website
HelpDesk
A cloud-based ticketing platform that consolidates messages from multiple channels, automates workflows, and uses AI to accelerate response and resolution.
Paid; Paid from
visit website
HelpDocs
A knowledge-base platform that helps support teams build structured documentation, power AI-assisted answers, and deliver self-serve help across channels.
Paid; Paid from
visit website
Help Scout
Help Scout provides a shared inbox, help center, and live chat software designed to streamline customer communications for teams.
Paid; Paid from $22/mo
visit website
HelpSpace
A German helpdesk built for small and mid-sized teams, combining a clean interface with task-oriented ticketing, multilingual docs, and GDPR-aware workflows.
Paid; Paid from $12/mo
visit website
Helpwise
An omnichannel team inbox that unifies email, chat, social and SMS into a single collaborative workspace to speed up support for small and mid-size teams.
Paid; Paid from $12/ye
visit website
kayako
Kayako is an AI-powered customer support platform designed to enhance efficiency and automate inquiries.
Paid; Paid from $39/mo
visit website
KnowledgeOwl
A hosted platform for building searchable, customizable self-service documentation that helps teams reduce support tickets and streamline knowledge workflows.
Paid; Paid from $90/ye
visit website
Kustomer
A Kustomer guide that evaluates twenty customer service platforms, summarizing features, pricing, pros, and cons to help teams choose an alternative to Zendesk.
Free
visit website
osTicket
An open-source help desk platform that centralizes customer inquiries from email, web forms, and API with both self-hosted and cloud-hosted deployment options.
Free
visit website
ProProfs
A cloud-based suite of modular tools for employee learning, customer support, assessments, and customer engagement.
Custom
visit website
ProProfs Chat
ProProfs Chat is a full-featured chat platform offering a forever-free plan that helps small teams engage visitors, automate responses with AI, and route conversations to boost support and sales.
Free
visit website
ProProfs Desk
A cloud-based ticketing and AI-assisted support platform that centralizes customer messages across channels, automates routine tasks, and speeds up issue resolution.
Free
visit website
ProProfs Knowledge Base
Cloud-hosted software for building public help centers, internal documentation, and user manuals that enables 24/7 self-service and reduces support load.
Free
visit website
Qualtrics
Qualtrics is a leading experience management software that helps organizations improve customer and employee experiences.
Paid
visit website
ScreenSteps
An AI-enhanced internal knowledge system that converts complex procedures into searchable, step-by-step guides to speed onboarding, reduce errors, and support employees in the moment of need.
Free
visit website
Stonly
Interactive platform to create step-by-step help guides and contextual support content that reduces ticket volume, speeds agent resolution, and increases self‑service.
Free
visit website
SubPage
A no-code platform that lets businesses publish and manage specialized website sections — blogs, help centers, careers, legal pages, roadmaps, changelogs and more — quickly on their existing domain.
Custom
visit website
Supportman
A Slack-integrated service that delivers Intercom rating alerts and AI-driven conversation scoring with actionable agent feedback to help teams improve customer satisfaction.
Custom
visit website
Tango
A browser extension that captures user workflows and instantly generates step-by-step, in-app walkthroughs and documentation so teams can learn and follow processes inside their existing tools.
Free
visit website
Tawk.to
A free customer messaging platform that provides a website widget, ticketing, knowledge base and simple CRM to monitor visitors and respond to conversations in real time.
Free
visit website
Thena
A comparative guide to over 20 help-desk platforms for 2025 that highlights features, pricing, and which tools fit different B2B support needs.
Free
visit website
WalkMe
An enterprise platform that overlays on applications to surface friction, provide in-app guidance, and automate routine workflows to boost adoption and productivity.
Custom
visit website
Want to see more tools? The Postmake directory contains hundreds of tools and resources broken down by different categories. Check out any of the Growth tools below!
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